Enhance Health Services

Positive Behaviour Support

Our professional team are able to provide a specialist approach in assessing, reporting, training and supporting you with any Behaviours of Concern.

Gold Standard Behaviour Support Packages include:

Packages are available through  your NDIS funding or we can quote if funding is not available to you,

To find out how we can help, call 1300 372 747 or email info@ehs.org.au


Our collaborative approach enables us to tailor any workshops to your specific organisational needs. We provide discipline-specific training as our team are clinicians first, and experienced presenters second.

Management of Actual or Potential Aggression (MAPA)

One day duration at your location and venue.


The MAPA program delivers comprehensive training for staff that teaches management and intervention strategies to professionally and safely handle escalating and aggressive behaviour. MAPA training is delivered by Crisis Prevention Institute (CPI) accredited trainers and all training is logged on the CPI website.

By better understanding behaviour, what triggers it, and our part in it we can get better outcomes in our workplaces and for our customers.

Key Learning objectives:

  1. Identify behaviour that is escalating towards aggression and take appropriate measure to avoid, defuse or de-escalate the crisis situation.
  2. Assess the level of risk objectively and manage the risks accordingly.
  3. Use suitable and acceptable physical disengagement skills to manage crisis situations.
  4. Learn to debrief post-crisis, identify aspects of change that could lead to better outcomes in the future.

Positive Behaviour Support (PBS)

3 hour duration.

PBS training is based on a person centred approach to supporting customers to make choices, build skills and live a full and inclusive life. By focussing on the person, rather than their disability we can deliver quality support in a constructive and goals focussed way.

Key Learning objectives:

  1. Overview of Human rights and the framework of Disability support.
  2. Attitudes, perceptions and Values, suspending our own beliefs to enable customers to make meaningful choices for themselves.
  3. Positive Behaviour support and what that looks like. Case studies used to illustrate.
  4. Duty of Care v’s Dignity of Risk. Identifying what the boundaries of the role of support works are when it comes to the choices of customers.

Restrictive Practices


Restricted Practices training covers the practices that are prohibited and those which are restricted when supporting people with a disability. The basis of this training is in accordance with the declaration of human rights and civil and criminal law. Restricted Practices training is best used in conjunction with Positive Behaviour Support training to provide a comprehensive best practice approach for disability support staff.

Key Learning objectives:

  1. Awareness of what is a prohibited and restricted practice.
  2. Awareness of the consequences of using a prohibited and restricted practice.
  3. Awareness of the process of getting a restricted practice approved for use.
  4. Responsibilities of recording and documenting the use of a restricted practice and fade out strategies.
  5. Alternatives for a best practice approach to disability support.
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