Enhance Health Services

MAPA – 1 day accredited training

Management of Actual or Potential Aggression (MAPA)

One day duration at your location and venue.


The MAPA program delivers comprehensive training for staff that teaches management and intervention strategies to professionally and safely handle escalating and aggressive behaviour. MAPA training is delivered by Crisis Prevention Institute (CPI) accredited trainers and all training is logged on the CPI website.

By better understanding behaviour, what triggers it, and our part in it we can get better outcomes in our workplaces and for our customers.

Key Learning objectives:

  1. Identify behaviour that is escalating towards aggression and take appropriate measure to avoid, defuse or de-escalate the crisis situation.
  2. Assess the level of risk objectively and manage the risks accordingly.
  3. Use suitable and acceptable physical disengagement skills to manage crisis situations.
  4. Learn to debrief post-crisis, identify aspects of change that could lead to better outcomes in the future.

We are Sydney based and are willing to quote for training throughout NSW.

For more information or to discuss how any of the specialised training might make a difference to your workplace, contact the Enhance Health Services Team on 1300 373 747 or email at info@ehs.org.au. www.ehs.org.au

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